Consumers Expect Immediate – Small Business Trends was

Small Business Trends was founded in 2003 and is an award-winning online publication for small entrepreneurs, entrepreneurs and people who interact with them. The report shows that consumers want a comprehensive communication solution that enables them to communicate with marketing, sales and customer service teams. Michael Guta is the editor-in-chief of Small Business Trends, which focuses on business systems, gadgets and other small business news. When it comes to customer service, 90% of respondents say that an immediate response is important or very important. And all channels should be used to deliver the full customer story, so that the context and future business strategy can be presented. The slow response and inability to resolve a problem online were reported by 19% and 14% of consumers, respectively. For the employees of these companies, the survey found that they spend 10% of their time solving offline systems to respond to customer requests. And this group rated the immediate response of the companies they are dealing with as important or very important. According to Jon, this slow communication means slow growth, which is exacerbated by different silo systems. The problems companies face in being available are mainly due to the slow communication. Thanks to digital technology, consumers can make more demands on the companies they are dealing with. If this is a live chat, then yes, I expect an immediate response. With the right communication channels, companies can contact their customers and potential customers to better serve them and learn more about them.