Social Customer Care – With

With 34.5% of people preferring to use social media for customer service, it is essential that your company is able to address and resolve consumer issues on your social platforms. Sprout’s social customer service capabilities give your company the tools it needs to establish and maintain long-term relationships with new and existing customers. Sprout integrates with social platforms and digital tools that are important to your business. Encourage enterprise-wide strategic decision making through access to comprehensive social data and analysis. Social customer service is more than simply directing your audience to a 1-800 number or an email address. Discover trends and ideas that can be realized from social data to support your marketing strategy. This Sprout product guide shows you how to implement and measure an effective customer service strategy for your team. It is designed to help today’s smartest social enterprises put their consumers at the center of their strategic focus. Join Sprout’s partnership program and develop your digital marketing activity. Hire a partner agency to improve your marketing activities or expand your team. Easily plan, create, manage and distribute content and campaigns in a team environment.